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    Quality Assurance

    1. General Quality Assurance 

    CHADI UPS is recognized as one of the leading UPS power system in China. Our quality centric approach has helped us in delivering superb products to customers. We manufacture all the products using best quality raw materials that mark them highly reliable and authentic. We got our International quality system certification ISO 9001 since 10 years ago from the lab TUV Rheinland. Chadi UPS have a sound infrastructural base that is equipped with highly advanced machines and test instruments, among them the Provincial sponsored lab is the highlight. We are also equipped with sophisticated in-house research and development department that assist us in for fast implementation. Additionally, we posses a team of experienced and qualified engineers who form the foundation stone of our esteemed organization. over 20 years of technical expertise in manufacturing and supplying world class power conversion equipments to the world. Having a clear technological edge, creating new benchmarks and upgrading standards for the industry, comes naturally to us. 


    2. Warranty time for classified components 

    Spare parts are items of inventory that are used for the repair or replacement of failed or expired components, in order to ensure continued operation of the system.


    Spare parts fall under three major categories:

    Start-up spares: fuses and parts recommended during commissioning

    Critical spares: recommended for stock, essential for troubleshooting and repairs

    Consumables: parts that have a limited operational life and must be replaced at specific intervals. 

    A complete warranty for the whole machine for 1 year, except the fuses and other  Consumable Parts that have a limited operational life and must be replaced at specific intervals. 

    2 years warranty for batteries if batteries are supplied with power system. Un-suitable stock, long time untouched batteries or wrong maintenance are not included in the warranty. 3 years' warranty for the rectifier complete, the inverter complete, the transfer complete and the DSP system and circuit board completes 

    5 years' warranty for the copper coil transformers, chargers, ventilation fans and LCD displays. 


    During the warranty period, if the defect is easy to fix, we will send spare parts for free to customer and instruct the change steps. If the repair is complicated and a professional is needed on site, we will send our professional from China or from our dealer at local to do the repair with free spare parts.  


    For all trouble-shooting and repairing happened outside the warranty, we will response same positively and provide all needful spare parts and professionals on negotiated conditions with buyer.   


    3. On-site start-up and commissioning and training

    For any our delivery to any location, we can provide on-site start-ups and commissioning and operation personnel training on customer's request. 


    4. Return Service

    To obtain the return service from CHADI UPS, you must be the original purchaser/user of the product and you must obtain a Returned Material Authorization (RMA) number from CHADI UPS or an authorized CHADI UPS service center. Products must be returned to CHADI UPS or an authorized CHADI UPS service center with transportation charges prepaid within 30 days of the product deficiency and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.